Refund Policy

Welcome to HELORINTHO’s refund policy. We strive to provide our customers with the finest service possible. In the event you are not entirely satisfied with your purchase, we are here to assist you through the refund process.

Eligibility for Refunds

All refund requests must meet the following conditions to be eligible:

• The request must be made within 30 days from the date of purchase.
• The product or service must be unused and in the same condition as received.
• Proof of purchase is required for all refunds.

Non-Refundable Items

Certain items are exempt from being refunded, including:

• Gift cards
• Downloadable software products
• Personalized or custom-made products

Refund Process

To initiate a refund, please contact our customer service team at [email protected]. Once your request is received and inspected, we will send you an email notifying you of the approval or rejection of your refund.

Refund Method

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 14 business days.

Late or Missing Refunds

If you haven’t received a refund within the stipulated time frame, please first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If the issue persists, please contact us at [email protected].

Contact Us

If you have any questions regarding our refund policy, please contact us at: